Casino Host

Join to apply for the Casino Host role at Hollywood Casino at Greektown.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting industry where days and nights are fast paced. We’re committed to career growth and support your development.

Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of our competitive Total Rewards package, which includes wellness programs. Benefits may vary by position. Paid time off is earned according to local policy.

This position provides a high level of professional customer service to casino guests by establishing and developing relationships that result in return visits to Greektown Casino-Hotel.

• Maintain a high level of player recognition and service by establishing and developing relationships with casino guests
• Encourage the enrollment of club services to both slot and table games guests
• Encourage the use of the GT Rewards card by rewarding rated play with the issuance of complimentary offers to qualified guests
• Communicate with other casino team members to gather information and ensure customer service
• Set up reservations for customer services and follow through to ensure level of service is maintained
• Respond to guest requests, questions or problems in a timely fashion
• Follow up with guests after departure and maintain contact to ensure return trips
• Maintain current guest information
• Prepare daily Casino Host report
• Attend special events
• Keep senior leadership appraised of any problems or critical situations that arise
• Ensure compliance with Michigan gaming regulations
• Ensure effective control of marketing results, and take corrective action to guarantee achievement of marketing objectives falls within designated budgets
• Oversee and evaluate market research and adjust marketing strategy to meet changing market and competitive conditions
• Monitor competitor products, sales and marketing activities
• Other job-related duties as assigned

• Must possess excellent customer service skills and the desire to provide our Greektown Casino-Hotel guests with an exceptional gaming experience
• Must demonstrate a positive public image
• Ability to communicate in a clear, accurate and concise manner, both orally and in writing is required
• Must be computer literate
• Ability to analyze, problem solve and use good judgment to make decisions in demanding situations is essential
• Must be able to understand and comply with all departmental and Company rules, regulations, policies and procedure
• Ability to maintain confidentiality of sensitive information required

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or other protected status.

Salary: $56,000 per year, depending on experience.

Entry level

Full-time

Management and Manufacturing

Gambling Facilities and Casinos