Community Lead, Woodward Ave

Position: Community Lead, 1001 Woodward Ave

Community Lead, 1001 Woodward Ave –
We Work

About The Opportunity

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to the building manager daily and be responsible for ensuring we meet our members’ needs and maintain WeWork’s global standards. Your role includes delivering curated events, fostering member connections, and creating a welcoming environment for members and their guests.

Membership Engagement & Retention

• Complete scheduled, quarterly conversations with owned accounts to maximize the value of their WeWork membership.
• Anticipate member and guest needs using relevant information to enhance and personalize their experience.
• Follow up in person with members who have submitted low ratings or negative feedback in Medallia.
• Use the issue‑resolution model and severity scale to determine next steps, ensuring solutions fully meet member needs.
• Review Medallia responses for improvement opportunities and implement proactive changes.
• Support front‑desk coverage schedule as needed, ensuring consistent coverage during business hours.

Move‑In & Move‑Out

• Conduct pre‑move‑in meetings with all new accounts to ensure a successful move‑in.
• Complete the New Member Orientation process for all new accounts within the building.
• Curate new member onboarding materials such as welcome notes and FAQ guides.
• Conduct move‑out interviews to understand departing members’ overall experience.

Events

• Provide feedback on programming types based on member makeup, evaluating events for attendance, satisfaction, and impact.
• Set up and host weekly “social events” to build community, and execute “Value‑Driving” events planned by the Events team.
• Distribute all necessary information to promote events, including creation and posting of posters.
• Ensure building‑specific operational requirements are met for each event (e.g., elevators, HVAC).

Building Operations And Management

• Conduct morning walkthroughs to address issues, escalating recurring problems to your manager or cross‑functional teams.
• Explain WeWork policies and procedures, communicating building issues via email, in person, or broadcast.
• Manage building energy to ensure appropriate music levels and activations.
• Liaise with cleaning companies to maintain space standards.
• Track, audit, and organize keys; manage keycard stock and request new inventory as needed.
• Oversee community responsibilities for member companies where Community is not present, liaising with Sales and Account Management as required.

Safety And Security

• Review emergency action plans and understand your role in building management.
• Create incident reports, respond to medical emergencies, and follow leadership instructions during security alerts.

Sales Support

• Conduct building tours for VIPs and prospective members as set up by the Sales team.
• Alert the Growth Team when a member expresses interest in growth conversations (e.g., move‑out requests, extensions).
• Handle prospective member hand‑offs to appropriate sales contacts (walk‑ins, current members, guests).
• Conduct space tours for potential new members, sharing tailored benefits.

About You

• Bachelor’s Degree or equivalent experience.
• 2+ years of experience in hospitality.
• Proficient in local language with cultural understanding.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organizational skills with multitasking ability.
• Detail‑oriented, efficient task management.
• Enjoys growing relationships consistently.

Compensation & Benefits

Base Pay: $52,000 to $57,000

Incentive Compensation plans are specific to this role and will be detailed to you upon commencement.

Benefits include 20 days of PTO, approximately 13 paid holidays, 80 hours of paid sick time yearly; 16 weeks of paid parental leave; competitive health benefits; 401(k); life and AD&D insurance.

Life at We Work

Being a WeWorker is more than a job. We believe the magic of work sparks from passion, places, people, and purpose. We welcome collaborative spirit, celebrate diverse perspectives, and challenge ideas through community groups and projects.

WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy, gender identity or expression, transgender status, race, color, national origin, citizenship, religion, age, disability, genetic information, military or veteran status, or any other protected characteristic. We are also proud to be an affirmative action employer for veterans and individuals with disabilities.

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