Players Club Supervisor

Join the best game in town!

You already know that Motor City is a great place to play. Now you can join the team that makes this a great place to work, too!

The Players Club Supervisor ensures exceptional guest service, accurate account management, and efficient enrollment and promotion processing. This role supports the Players Club team by coaching staff, resolving guest concerns, and ensuring compliance with internal controls and promotional guidelines.

Additionally, you'll:

* Supervise Players Club team members to ensure high-quality guest service and adherence to operational standards.

* Provide hands-on support with program enrollment, tier upgrades, card reprints, promotion redemption, and reward issuance.

* Train and mentor team members on Players Club policies, promotions, guest service expectations, and casino systems.

* Partner with Marketing and Player Development to support promotions, tournaments, and special events.

* Assist with reporting, analytics, and documentation of department metrics as assigned.

* Establish and maintain customer base.

* Perform additional responsibilities as assigned.

What We Offer

Motor City Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You'll enjoy complimentary meals during your shift, vacation time, and your uniforms and their cleaning will be paid for. Plus, there's free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a Motor City Casino Hotel associate, you'll find exciting opportunities for professional growth and advancement.

As an active community partner, Motor City Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.