VIP Associate

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PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We’re always on the lookout for those who are passionate about creating and delivering cutting‑edge online gaming and sports media products.

Whether it’s through Hollywood Casino, the Score Bet Sports book, or the Score media app, we’re excited to push the boundaries of what’s possible. These state‑of‑the‑art platforms are powered by proprietary in‑house technology, a key component of PENN’s omnichannel gaming and entertainment strategy. When you join PENN Entertainment’s digital team, you’ll not only work on these cutting‑edge platforms through the Score and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth.

We’re committed to supporting you as you expand your skills and explore new opportunities.

We are looking for a VIP Associate for our northeast region to assist our VIP team in building and maintaining our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our the Score BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players on our various gaming platforms.

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• Communicate with VIPs in a professional manner
• Answer VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships andотреб offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement and net revenue
• Research VIP competitor activity in each market
• Communicate different promotions that the sports book and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high‑end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem‑solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast‑paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service

$50,000 — $55,000 USD

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Industry: Gambling Facilities and Casinos