Lead GSA

Position Summary:

Provide friendly, efficient, Four Diamond Standard service to guests. Oversee slot floor operations. Properly implements all Title 31 procedures and safeguards the Company’s assets. The Lead GSA assists in paying jackpots, performing minor machine repairs, Reward card signups, and performing exchanges of cash and cash equivalents. Perform responsibilities in accordance with all Company standards, policies, and procedures.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love:
Love your brothers and sisters and share with them.

Truth:
Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect:
You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery:
To do what is right, even in the most difficult of times.

Honesty:
Be honest in every action and provide good feelings in your heart.

Wisdom:
We cherish knowledge; wisdom is used for the good of the people. Humility:
Know that you are equal to everyone else, no better, no  this Role:

Responsible for practicing, supporting, and always promoting AAA Four Diamond and Gun Lake Casino Resort’s standards.

Comply with signatory controls, including jackpot / fill vouchers, check-in / out sheet, key control, and other forms associated with daily duties.

Follow all Responsible Gaming Guidelines.

Inform shift management of any illegal gaming devices or activity.

Capable of counting down, checking in / out, and maintaining accountability of a slot booth or bank.

Effectively and efficiently complete transactions for guests while maintaining Title 31 requirements.

Follow all procedures and policies to ensure that duties are performed within accepted standards established by Casino Management and Regulatory requirements.

Responsible for the final balancing of funds and assets assigned during a shift.

Handle guest opportunities in a positive and professional manner.

Keep work areas and casino floor neat, clean, and safe.

Understand and be aware of the Rewards Program to sign guests up and champion the benefits of the  aware of all current and upcoming events and promotions.
• Enforces Slot department policies and provides constructive feedback to Slot Department management regarding necessary changes and improvements.
• Follow all safety procedures to ensure a safe work environment for yourself and others.

Monitor performance and lead Guest Service Ambassadors in day-to-day operations. Train, guide, and provide feedback to new Team Members.

Comply with signatory controls, including Jackpot/Fill tickets and other forms associated with daily duties.

Efficiently process all requests for overrides on jackpots and  able to complete guest requests for benefits, such as comps.

Other job-related duties as assigned.

Work Conditions:

Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Essential

Qualifications:

Must be 21+ years of age.

Must possess a High School diploma or GED.Must have one (1) year minimum slot experience.

Must be a certified Job Coach or have previous step-up Lead GSA experience.

Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.

Demonstrate the ability to coach and develop…