Senior Collections Representative

Remote

Minnesota Remote

Remote

Full time

R49762

C.H. Robinson is seeking a Senior Collections Representative to join our dynamic Robinson Fresh Financial Operations team. In this impactful role, you’ll help ensure the financial health of our Robinson Fresh business by resolving outstanding accounts receivable issues and maintaining strong relationships with internal teams and external customers.

As a Senior Collections Representative, you will manage a portfolio of customer accounts, investigate and resolve invoice discrepancies, and play a key role in keeping cash flow moving. If you enjoy solving problems, working with people, and being part of a fast-paced, evolving environment, this is the opportunity for you.

• Arrange and oversee completion of all accounts and assigned responsibilities
• Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices
• Analyze data to identify and solve complex problems
• Escalate more complex issues to senior-level team members and/or leadership
• Work with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement based on identified themes and an understanding of the big picture
• Develop professional relationships with internal and external customers, maintains open lines of communication, and builds rapport by providing timely and professional service
• Continuous development of skills, collections knowledge, and business acumen
• Provide coaching and support to less experienced team members
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• High School Diploma or GED
• 4+ years of customer service, collections, cash applications, credit, accounts payable or related finance experience

• Proficient in Microsoft Office Suite
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional environment
• Takes initiative and approaches work with persistence
• Values a diverse and inclusive work environment

$16.35 - $34.46

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE Disabled Veteran

Your total wellbeing is the foundation of our business, and our benefits…