Front Desk Receptionist; medical​/dental combo

Overview

Under direction, responsible for performing a variety of medical and dental front office administrative tasks essential for managing the business aspects of the practice. Will be cross trained on both front desk operating elements - medical and dental.

• Answers telephone to schedule appointments, provide information, and take messages, screen and forward calls.
• Greets patients, explains services, billing procedures, costs for services etc.
• Schedules appointments, in accordance with dental/medical office policies and procedures.
• Assists patients filling out forms for initial intake data as well as yearly updates.
• Enters billing and collection data into the computer, verifying the insurance and obtaining authorization as needed.
• Retrieves charts and other patient information as required.
• Files lab reports, forms and other documents in the patients’ dental/medical record in accordance with standard format.
• Sets up new dental/medical charts and accounts as needed.
• Enters provider schedules and makes changes as necessary, in the practice management system.
• Performs all front office, medical record room, or billing office activities as required.
• Performs other related duties as required.
• Verify insurance enrollment and procedural eligibility
• Submit prior authorizations for procedures as needed

• Knowledge of the principles and processes for providing good customer service.
• Knowledge regarding laws related to HIPAA, patient and employer confidentiality.
• Excellent computer skills and familiarity with Microsoft Office and dental/medical practice management/billing software.
• Detail oriented with excellent organizational skills.
• Skill in communicating effectively with the public and other employees.

• Graduation from an accredited technical school or three years progressively responsible experience in a medical/dental office setting.
• Excellent interpersonal, oral and written communication skills.
• Formal computer training or equivalent work experience.

• Must be able to hear and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision adequate to read documents, a computer screen, registration forms and other clinic documents.
• Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended periods.

• Understands dental/medical terminology and anatomy.
• Understands insurance and patient billing and reimbursement.
• Must provide own vehicle for local travel.
• May be required to travel to other sites for shift coverage.

• Entry level

• Full-time

• Administrative

• Medical Practices