Client Care Coordinator

Join to apply for the Housing Client Care Coordinator role at Central City Health

Central City Health (CCH) has been serving the under‑housed and at‑risk population in metro Detroit since 1972 by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re‑entry services. In 2024, our President/CEO, Dr. Kimberly Farrow‑Felton, received the Healthcare Hero Award from Crain’s Detroit Business, honoring her exceptional contributions to the health and well‑being of our community.

To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.

• An environment that supports health and recovery.
• Person‑centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork, and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”

• 14 Paid Holidays Annually.
• 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
• Benefit Coverage after 30 Days:
  Medical/Dental/Vision/Short‑term Disability.
• Company‑Paid Life Insurance.
• Retirement Savings 403(b).
• Tuition Reimbursement.
• Continuing Education Allowance.

The Housing Client Care Coordinator for the Central City Health (CCH) Supportive Housing Program plays a key role within the Housing Department by coordinating housing and behavioral health service connections for individuals enrolled in supportive housing programs. The position facilitates client intakes, conducts eligibility screenings and psychosocial assessments, maintains accurate data in both the HMIS and EHR systems, and ensures engagement with services aligned to member needs.

The Coordinator provides field‑based support at Project‑Based Voucher (PBV) housing sites and contributes to care coordination, compliance, and grant‑related documentation. Responsibilities include timely completion of certifications, recertifications, intermittent recertifications, and unit transfers in accordance with U.S. Department of Housing and Urban Development (HUD) regulations and program guidelines.

• Conduct initial screenings and psychosocial assessments to determine eligibility.
• Facilitate enrollment and documentation processes.
• Provide field‑based support and clinical case management.
• Assist clients in navigating systems of care and accessing services.
• Maintain regular contact with clients through in‑person and remote check‑ins.
• Complete and update client records in HMIS and EHR systems.
• Document all clinical and case management interactions.
• Track service connections, eligibility documents, and follow‑ups.
• Serve as a point of contact at PBV housing sites.
• Conduct regular visits to housing sites.

• A master’s degree in social work (MSW) is required.
• Must hold current Michigan LMSW licensure.
• Current Michigan Chauffeur’s Driver’s License required.
• 2 years of experience in housing services and behavioral health.
• Basic Life Support (BLS) certification required.
• Familiarity with HMIS (Homeless Management Information System).
• Familiarity with Electronic Health Records (EHR) preferred.
• Strong knowledge of behavioral health services and community resources.
• Excellent communication, organizational, and documentation skills.
• Ability to work independently in the field and as part of a multidisciplinary team.
• Ability to work independently, maintain confidentiality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual…