Unit Secretary Case Manager Assistant

Assists the Case Managers with concrete patient-related tasks and various clinical interventions. He/she assists patients, families, and others requesting assistance from the Case Management & Social Work Services Department but who are not currently receiving services from another staff member. He/she may also be asked to perform other office related tasks, e.g. assisting with special medication fund programs, updating resources, issuing Medicare Important Message to patients, etc.

• High School diploma or G.E.D. equivalent. Associates degree, preferred or equivalent healthcare experience.
• Good verbal and written communication skills. Ability to read, write and speak English.
• Good critical thinking and problem solving skills necessary.
• Good organizational skills.
• Ability to multitask.
• Good interpersonal skills, including ability to develop and maintain trusting relationships.
• Ability to conduct oneself in a professional manner.
• Ability to be flexible.
• Ability to complete all assigned tasks with little supervision.
• Ability to move freely about the facility in order to visit patients.

Working Conditions:

May work in a clinical environment with potential exposure to communicable disease. Position requires the ability to stand/walk for long periods of time.

• Organization:
  Henry Ford Hospital - Detroit Main Campus
• Department:
  Inpatient Case Management
• Shift: Day Job
• Union Code:
  Not Applicable