Optometric Assistant Detroit

GENERAL SUMMARY

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

• Perform visual preliminary testing to include: auto refraction, intraocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
• Documentation recorded into the electronic medical record: preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
• Escort patient throughout the exam process and transfer authority to appropriate department:
  Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
• Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
• Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements.
• Responsible for completing department training program and all necessary educational requirements to perform job responsibilities.
• Answer and address customer concerns and questions.
• Direct customer to the appropriate source when unable to address customer questions.
• Handle multiple customers effectively with tact and a sense of urgency.

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
  
  Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend and stand for extended periods of time. Completion of all required training courses as directed by Henry Ford Optimeyes.
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy.
• Must practice the customer skills as provided through on-going training and in-services.

• Works in a retail optical environment.
• Requires evening and weekend hours.

• Organization:
  Community Care Services
• Department: HF Optimeyes Detroit Main Camp
• Shift: Rotating
• Union Code:
  Not Applicable