Technical Services Representative

Technical Services Representative Full Time Days

DMC University Laboratories (DMCUL) is a regional, integrated laboratory system providing services to the eight hospitals of Detroit Medical Center. Since its evolution in 1993, DMCUL has comprised Core Laboratories, Specialty Laboratories, two rapid response hospital laboratories, a Centralized Stat Lab, a Centralized Blood Bank Lab, and a full‑service outreach infrastructure that includes patient service centers, remote ambulatory laboratories, marketing staff, a courier system, and a billing department.

The service area covers the entire Southeast Michigan market, offering a test menu of over 1,000 assays with less than 1% sent to outside reference laboratories. DMCUL also supplies reference laboratory services to many other health‑care systems in the region and selected out‑of‑state facilities.

• Acts as liaison with interdepartmental personnel and management to resolve daily problems concerning clients, responds to technical inquiries, and resolves client issues and concerns.
• Assists sales staff in setting up new accounts with supplies, requisition forms, and client orientation.
• Tracks new and sensitive accounts to ensure results, turnaround time, and patient data meet client specifications.
• Assists in preparing technical bulletins, charts, manuals, and newsletters to keep clients updated on laboratory procedures.
• Reviews outreach laboratory reports daily and follows through with the proper department on any discrepancy noted.
• Keeps sales staff informed of any unusual occurrences within the laboratory that would affect a client or account.
• Serves as a contact person for outreach clients to answer technical questions and help resolve problems.
• Serves on ad hoc committees and work groups on a departmental and system level as needed.
• Assists in developing and implementing policies and procedures related to service improvements.
• Instructs and advises staff on methods and procedures regarding laboratory testing at offsite locations, e.g., physician offices.
• Problem‑solves technical and billing issues and implements preventative measures.
• Upholds DMC Laboratories image and maintains good public relations between all personnel and accounts.
• Performs duties of professional service representative as necessary to maintain uninterrupted customer service.

• Associate’s degree in science or equivalent; bachelor’s degree in medical technology or related sciences preferred.
• One to two years of customer service experience or related field.
• Medical Technologist (MT) or Medical Laboratory Technician (MLT) registry highly desired.

Job:
Clerical/Office Support

Primary

Location:

Detroit, Michigan

Facility: DMC University Laboratories, Inc.

Job Type: Full Time

Shift Type:
Day

Shift Begin: 8:00 AM Shift End: 4:00 PM

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