Wellness Program Coordinator; Detroit, MI

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives. Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically.

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WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

The Well-being Program Coordinator will work=[collaboratively with the designated client’s health promotion team to deliver well-being programming and face-to-face health coaching to eligible participants as well as help to raise awareness of the onsite program and the WebMD products and services that enable it.>

The Program Coordinator is responsible for client satisfaction, retention, and reference-ability. S/he will act as a customer advocate, as well as a point of contact with senior customer stakeholders to increase participant engagement and maximize value delivered through the WebMD relationship. They can provide thought leadership and support program planning and impact assessment, as well as coordination and promotion of service.

Program Coordinator’s proactively identify opportunities for service delivery enhancement and improvement. As opportunities are identified, they work with other Client Success staff, Account and Product Management, to improve processes, and develop new solutions.

• Create a culture of well-being at the worksite level
• Increase awareness and engagement in the client-wide well-being programs
• Provide customized support to designated locations/business units
• Promote well-being through meaningful interactions with employees
• Assist with day-to-day delivery of People establish programs with direction from client and WebMD account team
• Assist with program promotion, including development and/or distribution of promotional materials
• Provide 1:1, video, and/or group health coaching
• Assist participants’ progress through the stages of change for at-risk behavior
• Utilize Motivational Interviewing techniques to elicit behavior change and reduce participant ambivalence
• Perform biometric screenings via fingerstick utilizing Cardio Che Pelean analyzers for results retrieval
• Perform blood pressure measurement screenings (manual and automatic)
• Perform annual vision testing across designated client sites using an Optec 5000 machine
• Coordinate logistics and implement client-wide challenges, screenings, promotions, programs, events, etc.
• Encourage and support well-being policies at the client worksites (e.g., smoking, cafeteria, vending machines)
• Develop and facilitate educational programs (i.e., courses, workshops, special events, and tabling events)
• Deliver presentations both in-person and virtually
• Coordinate and maintain a Well-being Champion Network
• Collaborate with client’s HR/Benefit teams, and other departments as applicable
• Develop and maintain files of community resources and health content for augmenting program delivery when necessary
• Create and execute annual project plans, including development of delivery/implementation plan, action plans and tracking key project milestones for assigned sites
• Document all key decisions from meetings and client conversations
• Track and report on all participant-facing activities (e.g., coaching interactions, presentations, tabling events, challenges, etc.)
• Monitor expenditures to assureolog spending remains within client's specified guidelines
• Regular utilization of WebMD management information systems to track and evaluate program
• Participate in both internal WebMD and client meetings
• Other duties specific to account as assigned by client or WebMD (e.g.,…