Housekeeping Supervisor

HOUSEKEEPING SUPERVISOR POSITION PROFILE

Reports To:

Executive Housekeeper

Position is non‑exempt.

Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.

The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100‑room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor‑City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch‑point. Featuring an inviting ground‑floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmers and other edible sundry purveyors to deliver an authentic Detroit experience.

Detroit Foundation is owned and managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring C‑suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each.

Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

If there was a test assessing someone’s attention to detail, you would score at a genius level. You’ve embraced your perfectionist side, so it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or peek in closets to see how they organize their linen and cleaning supplies.

You know hospital corners aren’t just for hospitals, and the prefect crease on a bed sheet makes you smile. It doesn’t matter where you are, you can’t help yourself from refolding the bathroom towels. You understand that housekeeping appreciation is every day, and not just a week in September.

You thrive on the excitement that comes from turning a room during the 3pm check‑in rush. You can’t walk a hallway without picking up loose items, and your pockets are always full when you get home from work. Of course, you always have a microfiber at the ready, but you cannot go anywhere without your favorite multi‑tool, because who has five minutes to wait for an engineer?

The Housekeeping Supervisor establishes and maintains the standard for the guest’s room experience during their visit to the hotel. As the leader of Housekeeping, you will oversee departmental planning, building a dynamic team that will consistently deliver outstanding service and first‑in‑class levels of cleanliness across all public areas and guest rooms. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork.

Instead, your presence should be as regular on the floors as it is in the office to ensure innovative guest experiences.

The Housekeeping Supervisor reports to the Director of Rooms, working together on how to deliver remarkable service throughout all aspects of the department, including Guest Services. It is critical the person in this position possesses a diverse knowledge of the Rooms Division and is willing to dive into the day‑to‑day operation, while balancing and directing the long‑term goals of the hotel.

You lead the team through your collaborative approach—you…