More jobs:
Helpdesk Technician
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2025-11-27
Listing for:
Stefanini, Inc
Full Time
position Listed on 2025-11-27
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Helpdesk Technician
Location:
Detroit, MI
Position Type:
Full Time
Remaining Positions: 1
Job Responsibilities- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Track incidents and calls accurately, entering data into the database promptly.
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of two years of college or completion of a Diploma/Certificate course.
- Excellent oral and written English communication.
- Excellent customer service skills.
- Consistently meet or exceed required performance criteria.
- Able to take several calls a day when necessary.
- Familiarity with PC hardware and software troubleshooting.
- Prior support experience with software applications (e.g., Outlook) is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with a ticketing system is a strong advantage.
- Willingness to work different shifts.
- Fresh graduates are encouraged to apply.
Pay Range:
Based on Experience
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