ServiceNow - IT​/OT Asset Management Manager - Tech Consulting

Service Now - IT/OT Asset Management Manager - Tech Consulting - Open Location

Location:

Anywhere in Country.

At EY, we help our clients shape a better working world through innovative technology solutions. In a leading role as a Service Now Consulting Manager, you will guide the transformation of IT and Operational Technology (OT) Asset Management for major enterprises.

• Lead Service Now Transformation teams in a rapidly growing area of the business, establishing and maintaining client relationships.
• Identify and define user/customer requirements while developing user interfaces across mobile, web, and tablet platforms.
• Engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
• Develop complex solutions, recommend policy changes, and establish procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria to achieve high-quality results.
• Provide direction, feedback, and mentorship to team members, ensuring successful task completion.
• Act as an engagement or workstream lead across all aspects of a Service Now IT/OM Asset Management project and solution delivery, including design, configuration, development, testing, and deployment.
• Assume a client‑visible role, leading work streams from planning through execution and closure, and travel as needed.

• Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships, demonstrating the value of EY services.
• Use excellent business acumen to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now IT/OM Asset Management process implementations.
• Analyze an organization’s IT/OM Asset Management people, process, and technology capabilities, offering leading‑practice recommendations.
• Advise on the connectivity of the CMDB, ITOM, and ITSM processes.
• Lead client process and design sessions, facilitating requirements workshops with functional and business process subject matter experts.
• Apply both waterfall and agile delivery models, supporting planning, status reporting, budgets, and risk and issue logs.
• Support pre‑sales efforts, creating proposals and estimates.
• Produce high quality deliverables and project artifacts.
• Drive executive communication (written and verbal), adaptability, problem‑solving, teamwork, relationship building, dependability, and organization skills.
• Possess a valid driver’s license in the U.S. and the ability to travel to meet client needs.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
• 4‑6 years of relevant Service Now IT/OM Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:
• Service Now Certified Implementation Specialist – Hardware Asset Management
• Service Now Certified Implementation Specialist – Software Asset Management
• Service Now Certified Implementation Specialist – Data Foundations
• 5+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – Discovery.
• Service Now Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek technically proficient individuals with emotional agility, digital fluency, and commercial acumen. Top performers build trust and value with clients while leading teams through change and innovation.

• A comprehensive…