Technician Engineer; Cloud Desktops & M365
Listed on 2025-12-18
-
IT/Tech
IT Support, Cloud Computing
Utica, MI (Office-first with flexibility / hybrid options) | Microsoft 365
• Azure
• Windows
• Citrix/VMware
• Security
• Automation
At SMART I.T. Services
, we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We’re hiring a Modern Workplace Engineer who’s strong in Microsoft desktops + cloud productivity and comfortable in environments that include Citrix/VMware virtual desktops
—someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments.
This is a great fit if you like being hands‑on, enjoy talking to people, and love taking a messy “it works… kinda” environment and turning it into something clean, secure, and scalable.
What you’ll do- Support and improve Windows desktop environments (performance, stability, user experience, standards).
- Deploy, configure, and optimize Microsoft 365 / Office 365 (identity, apps, collaboration, security baselines).
- Work across cloud/hybrid environments—Azure and Microsoft services, plus on-prem where needed.
- Support and enhance virtual desktop platforms and related tooling (Citrix/VMware-style environments).
- Handle escalations with excellent communication: diagnose, explain, resolve, and document clearly.
- Strengthen environments with practical security (MFA, endpoint hardening, patching, backup awareness, least privilege).
- Build repeatable processes and automations (workflow mindset, runbooks, integrations—tools like n8n/Zapier-style orchestration where it fits).
- Help teams adopt modern productivity tooling in a safe, useful way (including Microsoft Copilot and OpenAI-powered workflows where appropriate).
- Windows 10/11
, desktop troubleshooting, imaging/provisioning, endpoint management concepts - Microsoft 365 / Office 365
, Azure
, Windows Server
, Active Directory/Identity - Citrix and/or VMware virtual desktop environments
- Networking basics (VPN, DNS, DHCP, Wi‑Fi) and common firewall/VLAN concepts (Cisco/Meraki exposure is a plus)
- MSP tooling (ticketing/RMM such as Connect Wise/Kaseya-style operations)
- You’ve supported a lot of users—and you can balance empathy with efficiency.
- You’re comfortable in both cloud and desktop worlds (and you don’t get intimidated by hybrid complexity).
- You can work in virtual desktop environments and know what good looks like for modern endpoints.
- You’re the “tinkerer” type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech.
- Bonus (not required): you’ve experimented with local/private AI tools
, light self‑hosting, or you’re excited to learn.
We’re open to multiple levels, but this role is best for someone with strong hands‑on Microsoft desktop + cloud experience and comfort working in enterprise-ish end‑user environments.
Benefits- 401(k) retirement program
- Health insurance
- Paid time off
- Your birthday off
If you want to work on modern workplace environments—cloud productivity, desktops, virtual desktops, and practical automation—apply today.
Hybrid/Flex Role — Local Residency
Required:
This position offers some flexible and hybrid scheduling; however,
candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in‑person meetings, and time-sensitive dispatches.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).