QA Analyst; ServiceNow - Senior

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Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

The QA Testing Analyst – Senior is responsible for planning, integration, test case creation, scripting and execution of all testing to ensure proper coverage and schedules. They lead test deliverables review sessions as necessary, work on multiple projects/systems as a project team member, and are considered a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments.

• Collaborate with Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable.
• Actively participate in the review of architectural and technical design specifications.
• Develop, document and maintain test data, data validation, and end‑to‑end testing flows.
• Conduct testing using HNB manual and/or automated test processes and report results.
• Run database queries to supply data validation within test scripts.
• Update test cases based upon approved change requests.
• Work with BSAs and Development teams on defect analysis and triage.
• Assign defect severity and manage defects throughout the project.
• Work with colleagues and project managers to meet established target dates and delivery under changing conditions.
• Create test status reports per project guidelines.
• Produce test results and summary deliverables to ensure production implementation readiness.
• Develop and facilitate the Test Strategy review with the project team.
• Identify potential quality issues per defined processes and immediately escalates them to management.
• Collect testing sign‑off from all testing participants, including cross‑impacted application teams.
• Ensure all aspects of testing, such as manual execution, regression, automation and performance testing, are completed.
• Collaborate with Project Test Lead on estimating test efforts.
• Support UAT efforts as needed.
• Maintain the regression test bed to meet changing requirements.
• Participate in off‑hour production releases as needed.
• Support the project’s warranty period as needed.
• Work under moderate supervision with latitude for independent judgement.
• Provide mentorship to junior team members.
• Follow the project lifecycle methodology consistently.
• Perform other duties as assigned.

• 3+ years of related experience or an additional 2+ years of IT experience in IT Analytics, IT Troubleshooting, or IT Customer Service may be considered.
• Service Now platform knowledge and experience, especially in Human Resource Service Delivery, Financial Services Operations, Workplace Service Delivery, Integrated Risk Management, Governance Risk Compliance, and Legal Service Delivery.

• Service Now Certified System Administrator (CSA) certification.
• Negotiation skills with ability to influence others through information/knowledge sharing.
• Proficiency in using Service Now Automated Testing Framework (ATF) and other testing tools, and in‑depth knowledge of common testing methods.
• Excellent verbal and written communication skills with ability to explain system issues clearly and concisely to all levels of management.
• Ability to manage multiple testing projects in a fast‑paced environment and meet deadlines.
• Experience in an Agile‑Scrum environment.
• Knowledge of data structures, data management practices, corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards.
• Advanced knowledge of software packages or tools for processing or displaying data.

Mid‑Senior level

Full‑time

Quality Assurance

57,000.00 –  USD Annual. The compensation range represents the low and high end of the base compensation range for this…