Data Manager, Data Analytics

We are seeking a highly motivated Data Manager, Data Analytics to lead the development, governance, and delivery of high-quality data and insights across the organization. This role bridges technical expertise and business strategy, ensuring data is accurate, accessible, and actionable for decision-makers.

The ideal candidate is both a strong people manager and a hands‑on analytics leader, with experience building scalable data processes and translating complex data into meaningful insights.

• Lead and manage a team of data analysts and analytics engineers, fostering a culture of quality, collaboration, and continuous improvement
• Oversee the design, development, and maintenance of dashboards, reports, and analytical models
• Partner with stakeholders across departments to understand business needs and deliver data‑driven solutions
• Establish and enforce data governance, data quality standards, and best practices
• Manage analytics workflows, prioritization, and project delivery timelines
• Ensure consistent definitions, metrics, and documentation across data assets
• Support strategic initiatives by providing advanced analysis, trends, and insights
• Evaluate and implement tools, technologies, and processes to improve analytics capabilities
• Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities
• Understand and interpret data formulas, calculations and troubleshooting of variances.
• Collaborate enterprise wide to ensure KPIs, risk indicators and operational strategies are met.
• Provides data‑driven updates to leadership regarding customer service results, and recommendations.
• Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, as well as project planning and prioritization
• Assist the Director in developing and managing the assigned budget and resourcing, including forecasting and controlling cost.
• Identify opportunities to improve Customer Service Delivery, implement industry best practices, and KPI's.

• Bachelor's degree in Business, Operations, or a related field (or equivalent experience).
• 3+ years of experience in data analytics or business intelligence, with at least 2 years in a leadership or management role a plus
• Strong proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI, Looker)
• Experience working with data warehouses and modern data stacks
• Solid understanding of data modeling, ETL processes, and analytics best practices
• Proven ability to communicate complex data insights to both technical and non‑technical audiences
• Strong organizational, project management, and stakeholder management skills

• Understanding of IT Architecture (SAP is an asset).
• Experience with cloud platforms (e.g., AWS, Azure, GCP)
• Familiarity with Python or R for analysis and automation

• 401k with Company match
• Competitive salary and benefits package
• Full insurance benefits starting day 1 (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Flexible work arrangements
• Opportunities for professional growth and leadership development
• Collaborative, data‑driven work environment

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.