Call Center Workforce Scheduler & Analytics Analyst

A regional healthcare system located in Detroit is seeking a Scheduler Analyst who will be responsible for effective staff planning within a call center environment. The role requires an understanding of the inter-relationships between staffing and scheduling, as well as strong analytical and computer skills. Required qualifications include an associate degree in a relevant field and minimum two years of call center analytics experience.

Candidates should be proficient in WFM tools and have excellent communication skills.
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