IT Vendor Management Lead

Why GMF Technology? Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer‑led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI‑powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Job Summary The IT Vendor Management Lead serves as the primary connection between the IT department and external vendors, driving the execution and ongoing management of the organization’s vendor strategy to support IT Delivery stakeholders. The role cultivates strong vendor partnerships, ensuring IT services are delivered in alignment with the company’s objectives. Responsibilities include managing every phase of the vendor lifecycle—from selecting and contracting vendors, to monitoring performance and providing operational support.

The Lead coordinates proposal evaluations, oversees vendor selection processes, maximizes vendor utilization, negotiates contracts, mitigates vendor‑related risks, and handles contract terminations when necessary. The Lead ensures vendors fulfill contractual commitments and provides support for IT projects, daily operations, and contingent workforce needs.

Responsibilities Vendor Selection & Contract Oversight

• Evaluate vendor proposals via RFPs/RFIs, conduct comparative analysis based on cost, quality, and alignment with IT delivery needs.
• Identify and recommend optimal vendors for strategic engagement to drive IT outcomes, based on cost and quality.
• Assess and monitor contractual compliance including service level agreements to ensure vendors meet organizational standards.

Staff Augmentation Process

• Validate staffing requests from IT teams and coordinate with vendors to fulfill them.
• Support onboarding, offboarding, and extension procedures for vendor resources, while maintaining accurate engagement records.
• Support IT leadership throughout the candidate selection process.

Vendor Performance Monitoring and Relationship Management

• Serve as the main point of contact for IT leaders on all vendor‑related matters.
• Monitor vendor performance KPIs, conduct scorecards and performance reviews, resolve escalations, and ensure adherence to operational engagement health.
• Identify cost efficiencies, savings, and investment opportunities with vendor partners.

Operational Support

• Support and guide IT leaders in onboarding processes for new resources.
• Support and guide IT leaders on termination and extension procedures.
• Maintain accurate records of engagement metrics.
• Assess delivery needs on renewals and provide appropriate support and guidance.
• Provide financial process guidance to delivery teams and collaborate with Finance on cost trends and vendor spend.

Collaboration & Reporting

• Collaborate with internal teams to gather feedback and improve vendor services.
• Collaborate on sourcing model strategy with delivery and procurement teams.
• Prepare reports and dashboards for IT leadership on vendor operational, risk and financial health and delivery performance.
• Participate in regular check‑ins and strategic reviews.

Qualifications Experience and Education

• 7‑10 years of vendor management experience, purchasing experience or functionally related area required.
• 5‑7+ years of experience in vendor management or procurement, and IT operations.
• High School Diploma or equivalent required; associate degree preferred; bachelor’s degree or equivalent work experience preferred.
• Project management skills.
• Strong analytical and negotiation skills.
• Proficiency in Microsoft Office Suite and vendor management tools.
• Ability to manage multi‑task in a fast‑paced environment.
• Experience in ITSM, vendor compliance and risk management.
• Familiarity with performance metrics analysis and contract negotiation.
• Experience in global vendor environments and multi‑location coordination.

What We Offer

Generous benefits package available on day one to include: 401(k) matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays.

Our Culture

Our team members define and shape our culture—an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work—we thrive.

Compensation

Competitive pay and bonus eligibility.

Work Life Balance

Flexible hybrid work environment, 2‑days a week in office.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

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