Desktop Support Technician

The Desktop Support Technician is responsible for the deployment, maintenance, repair, and replacement of end‑user devices and related hardware. This role focuses on hands‑on technical work throughout the device lifecycle and works in close coordination with the Help Desk Analyst and other IT team members to ensure employees have reliable, properly configured equipment.

• Prepare, configure, deploy, and replace end‑user devices, including desktops, laptops, and mobile devices.
• Perform device imaging, setup, and configuration in accordance with established IT standards.
• Manage device swaps, upgrades, and decommissioning.
• Coordinate hardware warranty repairs and vendor service requests.
• Ensure devices are properly configured and ready for use before deployment.

Hardware Troubleshooting & Repair:

• Diagnose and resolve hardware‑related issues involving:
  • Desktops and laptops
  • Microsoft Surface devices
  • iOS devices (iPhones and iPads)
  • Printers, docks, monitors, and peripherals
• Perform onsite troubleshooting and repair at offices and jobsites as required.
• Support users during hardware failures to minimize downtime.
• Work closely with Help Desk Analysts to address device‑related support needs.
• Coordinate with IT Coordinators for asset tagging, inventory updates, and equipment assignments.
• Partner with IT Systems Engineers when device issues intersect with endpoint management platforms.
• Support IT Administrators on device‑related tasks that impact infrastructure or security.

Documentation & Standards:

• Document device deployments, repairs, and configurations as required.
• Follow established hardware, imaging, and deployment standards.
• Identify opportunities to improve device reliability and deployment processes.

Technical

Skills:

• Strong experience supporting Windows desktops and laptops.
• Hands‑on experience with device imaging and deployment processes.
• Experience supporting iOS devices (iPhones and iPads).
• Strong understanding of PC hardware, peripherals, and troubleshooting.
• Basic understanding of networking concepts related to end‑user devices.
• Familiarity with endpoint management tools (Intune, SCCM) a plus.

Professional

Skills:

• Strong problem‑solving and troubleshooting abilities.
• Ability to work independently.
• Strong attention to detail and adherence to standards.
• Clear and professional communication with IT staff and end users.
• Strong time management and organizational skills.

Education:

• High School diploma or equivalent required.
• Technical training, coursework, or certifications are a plus but not required.

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Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.