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IT Service Desk Analyst

Job in Detroit, Wayne County, Michigan, 48228, USA
Listing for: Strategic Staffing Solutions
Full Time position
Listed on 2026-01-05
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 22 - 23 USD Hourly USD 22.00 23.00 HOUR
Job Description & How to Apply Below

Base pay range

$22.00/hr - $23.00/hr

Location

Detroit, MI

Responsibilities
  • Provide first‑level contact and incident resolution for all users with all issues
  • Uses advanced troubleshooting skills
  • Review knowledgebase articles ensuring accuracy of content
  • Provide accurate and timely logging of incidents and resolution
  • Meet or exceed performance goals
  • Escalate problems as appropriate following Service Desk procedures
Qualifications
  • 1 year of recent experience in Service Desk/Help Desk operations
Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting and Hospitals and Health Care

Benefits
  • Medical insurance
  • Vision insurance
  • 401(k)
  • Tuition assistance
  • Disability insurance
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