IT Program Manager

About Cosm

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets:
Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

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We are seeking a results-driven IT Program Manager to oversee and coordinate a live event technology-focused program and initiatives within our organization. This individual will be responsible for ensuring that the Venue IT team is efficiently operationalized and focused on continuous improvement. Additionally, the IT Program Manager will facilitate and ensure all projects are delivered on time, within scope, and on budget, while meeting high-quality standards and operational KPI’s.

The ideal candidate will have strong leadership, communication, and problem-solving skills, with a proven track record of managing complex, cross‑functional programs in fast-paced environments with a focus on identifying process improvement opportunities and the innate ability to manage people who are not direct reports.

• Define program goals, objectives, and success metrics (KIP’s) aligned with overall business strategy and goals.
• Develop comprehensive program roadmaps, timelines, and deliverables.
• Identify and assess program risks, dependencies, and impact on other business areas.
• Coordinate and monitor Venue IT operations and multiple concurrent IT projects within the program’s portfolio.
• Manage resource schedules to ensure optimal use of personnel, budgets, and technology tools.
• Oversee budgeting, forecasting, and financial analysis for program-related costs.
• Lead cross-functional teams where necessary, technical teams, and external vendors.
• Facilitate regular status meetings, ensuring clear communication of operational progress, risks, and issues.
• Promote a collaborative environment, encouraging knowledge sharing and teamwork.
• Serve as the primary point of contact for program-related communication with executive leadership and business stakeholders.
• Provide regular updates on program status, KPIs, and potential risks or issues.
• Align program deliverables with stakeholder expectations and business objectives.
• Establish and maintain program governance processes to ensure compliance with organizational standards.
• Continuously evaluate and refine program management methodologies and best practices.
• Drive lessons learned reviews and implement improvements for future programs.
• Optimize IT department operations by surfacing processes for further automation and potential efficiency improvements.

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (Master’s degree a plus).
• PMP, PgMP, Scrum Master or related project/program management certification preferred.
• 5+ years of experience in leading and managing large-scale IT programs or projects.
• Demonstrated success in managing complex operational programs. Hospitality or Live Event experience is a plus.
• Demonstrated success in delivering complex, cross-functional initiatives on‑time and within budget.
• Hands‑on experience with both traditional (Waterfall) and Agile/Scrum methodologies.
• Familiarity with IT infrastructure, software development life cycles, and cloud-based solutions.
• Strong understanding of support ticketing…