SAP CRM — SAP CX Solution Architect; Utilities Domain

Job Title:

SAP CRM — SAP CX Solution Architect (Utilities Domain)

Location: Detroit, MI 48226 (Onsite-Hybrid. Open to candidates willing to immediately relocate to client’s location)

Employment Type: Contract Job

• SAP C4C
• SAP ISU
• SAP BTP

No additional skills listed.

Project Type: Bluefield SAP CX (C4C Sales) Implementation Integrated with IS-U

Role Overview: We are looking for an experienced SAP CX (C4C Sales) Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client. The role requires strong solutioning expertise across SAP C4C Sales, deep understanding of utilities business processes, and hands‑on integration knowledge with SAP IS-U and SOM systems. The candidate will also drive architecture decisions involving SAP BTP, CPI, Open Text, and Docu Sign, ensuring seamless process integration and superior customer engagement capabilities.

• Lead end‑to‑end solution architecture for SAP C4C Sales Cloud, ensuring alignment with business requirements and integration with IS-U and SOM.
• Define and own the CX solution blueprint, integration design, and overall architecture governance across CX, ERP, and middleware systems.
• Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build, CPI, Open Text, and Docu Sign.
• Provide technical and architectural guidance during Fit‑Gap, Design, Build, and Testing phases of the project.
• Collaborate with project management and client stakeholders to ensure timely delivery, risk mitigation, and adherence to best practices.
• Conduct design review sessions, define technical standards, and ensure reusability and extensibility of CX components.
• Support integration with third‑party applications, customer portals, and other utility‑specific systems.
• Provide leadership in change management, cutover planning, and post go‑live stabilization.
• Mentor onshore/offshore team members and ensure quality deliverables.

Experience: 14 years of overall SAP experience, with 8 years in SAP CX/C4C Sales Cloud implementation and architecture.

Domain expertise: Strong experience in Utilities domain, with exposure to SAP IS‑U and SAP SOM integration.

Technical knowledge: SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), Open Text, and Docu Sign integration with SAP CX.

Configuration skills: Hands‑on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics.

Process understanding: Deep understanding of end‑to‑end Lead‑to‑Cash and Service processes in a utility environment.

Project management: Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking.

Communication: Excellent communication and client‑facing skills, with the ability to present and defend architecture decisions to senior stakeholders.

Agile experience: Experience working in agile/hybrid project environments is an advantage.

Certifications: SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track.

Implementation experience: Prior experience with Greenfield implementations or large‑scale CX transformation programs.

• Strong leadership and cross‑team collaboration skills.
• Excellent analytical and problem‑solving abilities.
• Ability to work independently and manage multiple priorities.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND’s W2 are “at will” employees.