Technical Business Analyst

This role is for a Technical Souls Analyst in Detroit, MI, for a 12‑month W2 contract. Requires a Bachelor's degree, 3–5 years in IT Identity Governance and Service Now, strong ITIL knowledge, Agile proficiency, and excellent communication skills.

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• 3–5 years of experience with IT Identity Governance systems and processes.
• 3–5 years of experience with Service Now PPM, SPM, and Demand modules.
• Minimum 3+ years of experience as a Business Analyst, with 1–2 years in Service Now or ITSM environments.
• Strong understanding of ITIL processes and enterprise service management.
• Familiarity with Service Now modules (ITSM, CMDB, Change Management).
• Proficiency in Agile/Scrum methodologies.
• Excellent communication, analytical, and documentation skills.

The Business Analyst acts as a strategic liaison between business stakeholders and technical teams, ensuring that solutions meet organizational objectives and deliver measurable value. This role involves gathering, analyzing, and translating business requirements into actionable deliverables while supporting system enhancements and process improvements.

• Requirements Gathering & Analysis
  Conduct workshops, interviews, and process mapping sessions to capture business needs.
  Document functional and non‑functional requirements with clarity and precision.
  Translate business objectives into user stories and acceptance criteria.
• Solution Fe Design & Collaboration
  Work closely with developers, architects, and system engineers to validate technical feasibility.
  Ensure alignment of solutions with ITIL processes and enterprise service management standards.
  Participate in sprint planning, backlog grooming, and UAT coordination.
• Process Improvement & Documentation
  Identify gaps and recommend process optimizations.
  Maintain placeholder documentation, including process flows, requirements, and release notes.
  Support change management and training initiatives for new features.
• Testing & Quality Assurance
  Develop test cases and plans to validate requirements.
  Ensure traceability of requirements throughout the project lifecycle.
• Strategic Project Support
  Provide BA support and guidance to the ITS Identity Governance Project (agle 26).
  Develop a roadmap to migrate the heavily modified Demand Management Model to an alternative approach that enables more out‑of‑the‑box (OOTB) functionality of the Service Now Demand Module while meeting the needs of the Demand Management Team.

• Experience with data analysis and reporting tools (e.g разновид Power BI).
• Knowledge of integration points between IT systems.
• Ability to manage multiple priorities and work in a fast‑paced environment.

• Critical thinking and problem‑solving.
• Stakeholder management and collaboration.
• Adaptability and continuous learning.

• Health insurance

• Are you able to work on our W‑2?
• Education:
  
  Bachelor’s (Required)
• Experience:
  
  Technical business analyst: 3 years (Required)
• IT service management: 3 years (Required)
• Location:
  
  Detroit, MI 48214 (Required)
• Work Location:
  
  Hybrid remote in Detroit, MI 482 hoja 14

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