Field service engineer; Desktop ,AV, Mobility; Detroit MI
Listed on 2026-09-28
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IT/Tech
IT Support, Desktop Support, Computer/Desktop Engineer, Systems Administrator
Field service engineer (Desktop ,AV, Mobility )
Location :
- Detroit - MI
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers Audio Video and Mobility management, break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities- Install, configure, and resolve issues for AV equipment and collaboration tools
- Provide mobile device support (setup, troubleshooting, enterprise connectivity)
- Provide hands‑on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
(Top 5 Keywords or skills)
Desktop Support - Field services
2 - 3 years
Windows 11 support, laptop/desktop hardware troubleshooting, printer support
x
Audio visual devices
4-5 years
Cisco VC devices troubleshooting, Telephony
x
Mobile device setup and incidents
x
Networking / WIFI
2-3 years
Troubleshoot network / WIFI issues
x
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