QA Manager

Responsible for defining the quality and release strategy roadmap across multiple applications, including oversight of release management processes. Lead and provide technical guidance to contract QA testing analysts across test analysis, design, execution, defect reporting, and resolution. Own testing strategy throughout the SDLC, partnering with program and project managers to align testing efforts with requirements, success criteria, schedules, resources, and delivery goals.

Test Design | Test Management | Project Management | Test Execution | People Leadership

Manage planning and execution of product and system testing, including test approach, scope impacts, methodologies, tools, and automation strategies. Ensure testing activities validate functional and non-functional requirements and comply with established QA standards, policies, procedures, and best practices. Oversee end-to-end testing delivery, monitor progress, manage defects, report status to leadership, and drive resolution of cross-functional testing issues. Maintain test records, review documentation, recommend improvements, participate in phase-end reviews, and proactively address risks or release issues to ensure timely, high-quality delivery.

Manages relationship with contracted QA service provider.

Required Education (include minimum education and any licensing/certifications): A Bachelor’s degree in Information Technology, Computer Science, or related technical field or in the alternative a combination of education, certifications and work experience equivalent to a Bachelor’s degree in Information Technology, Computer Science, or related technical field.

• 5+ years relevant experience in areas of Quality Assurance and User Acceptance Testing
• Participating in and contributing to the development and documentation of business requirements
• Reviewing business requirements and technical design documents
• Identifying test conditions based on business requirements and technical design
• Developing test cases based on test conditions, business requirements and technical design
• Proactively identifying, researching and resolving problems
• Developing re-usable documentation
• Testing, working with or evaluating third party vendor packages
• Working in strong, positive team environments
• Analyzing test results for validity and correctness

• Advanced knowledge of the supported business functions, workflow, systems and transactions.
• Excellent understanding of system design processes, methodologies and testing tools.
• Project Management skills to effectively initiate, plan, execute, control and close out the work of the team to achieve the goals of the project and fulfill success criteria.
• Excellent communication and personal skills. Able to communicate with senior leadership
• Operating systems (e.g. MVS, AIX/UNIX/LINUX, Windows, iOS, Android, Mac)
• Knowledgeable in both Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Industry technology standards relative to infrastructure/architectural concepts, database design concepts, server languages
• Waterfall and agile methodologies
• Various test approaches and when each should be employed (Baseline, Parallel, Black Box, White Box, Gray Box, etc.)

• Govern Day-to-day QA delivery for assigned tracks — test plans, estimates, execution schedules, and on-time completion against sprint and release milestones by working with consultants.
• Leading and mentoring a team of QA consultants: work allocation, capacity planning, onboarding, and holding the team accountable to agreed SLAs and quality standards.
• Applying the CoE's QA standards — test plans, entry/exit criteria and…