Service Desk Analyst
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-10-13
Listing for:
Global Information Technology
Full Time
position Listed on 2026-10-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Business Analyst, Technical Support
Job Description & How to Apply Below
Service Desk Analyst
Job Location:
Detroit, MI (Hybrid) Job Type: Contract
Job Description / Requirements:
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to Service Now in 2025.
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- 3+ Years of experience required.
Join us at Global Information Technology as our next Service Desk Analyst in Detroit, MI, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Analyst role in the description above.
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