Service Delivery Lead - CMT

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Delivery Lead – Communications, Media and High-Tech (CMT) - is responsible for leading delivery of projects and programs of work on a large, complex accounts operating in a multi-geography delivery model.

• People Management:
  You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.

• Response and Resolution:
  You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.

• Readiness:
  You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.

• Product/Process Improvement:
  You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.

• Business Integration:
  You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

• A minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience

• A minimum of 5 years' experience supporting/working with CMT Industry and clients

• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture ()

Role Location Annual Salary Range California $132,500 to $302,400

Colorado $132,500 to $261,300

Connecticut $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Ohio $122,700 to $241,900

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential…