Salesforce Analyst​/Administrator

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit.

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit.

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company.

For additional information about Bedrock, please visit  or connect with us on Facebook, Instagram, Linked In and X.

The Salesforce Analyst/Administrator, internally titled Applications Analyst, supports the administration, configuration, maintenance, and continuous improvement of Salesforce and associated business applications. This role partners with business stakeholders to gather requirements, configure solutions, provide application support, document business processes, and participate in application enhancement projects that support Bedrock's leasing, development, legal, and operational functions. The Salesforce Analyst/Administrator works closely with their Applications team and business users to ensure technology solutions effectively support business processes and organizational objectives

• Respond to user requests, support tickets, and application issues while documenting progress and resolutions within established support and project management systems.
• Administer Salesforce and related applications, including user setup, security, configuration, and ongoing platform maintenance.
• Perform business and technical requirements gathering and document technical specifications, workflows, and business processes.
• Provide second-level application support and coordinate issue escalation with vendors and technology partners as needed.
• Serve as a primary resource for application configuration, upgrades, change management activities, system administration, and troubleshooting.
• Configure and maintain Salesforce functionality including flows, fields, record types, Lightning pages, reports, dashboards, user security, permission sets, groups, and related platform features.
• Troubleshoot complex Salesforce flow and configuration issues and develop solutions to support business operations.
• Create and maintain application support documentation, knowledge base articles, training materials, and user guides.
• Collaborate with project teams using standard project management and development tools to support application enhancements and implementations.
• Support testing, deployment, and validation activities associated with application changes and enhancements.
• Translate business needs into practical and scalable application solutions.
• Assist in application roadmap planning, enhancement prioritization, training, and continuous improvement efforts.
• Perform other duties as assigned.

• Bachelor's degree in Computer Science, Business, Information Systems, or a related field, or equivalent work experience.
• Minimum 4 years of experience administering Salesforce or a comparable enterprise application platform.
• Salesforce Administrator Certification required.
• Experience gathering and documenting business requirements and developing…