IT Administrator

The IT Administrator supports the stability, security, and performance of the organization’s technology ecosystem. This role provides hands-on administration, configuration, and troubleshooting across enterprise platforms—including infrastructure systems, cloud environments, and Salesforce—while ensuring compliance with organizational standards. The IT Administrator partners with cross-functional teams to enhance system capabilities, streamline processes, and deliver high-quality technical support. Responsibilities may include specialization in infrastructure, Salesforce, or other enterprise applications, while maintaining broad technical proficiency across administrative tools and technologies.

• Administer, configure, and maintain enterprise platforms (infrastructure systems, Salesforce, SharePoint, cloud services) to ensure performance, security, and alignment with business needs.
• Provide technical support, diagnosing and resolving complex user-reported issues in a timely, customer-focused manner.
• Perform system health checks, monitoring, audits, backups, and disaster recovery activities, proactively addressing performance or security risks.
• Manage user provisioning, role-based access, and permissions in accordance with security and data privacy standards.
• Install, configure, and maintain servers and infrastructure technologies, including Windows/Linux OS, Active Directory, DNS, DHCP, Group Policy, virtualization (VMware, Hyper‑V, Nutanix), and containerization (Docker, Kubernetes).
• Administer cloud and hybrid environments (Azure, AWS, GCP), including VM provisioning, storage, IAM, cost optimization, and hybrid identity solutions (Azure AD Connect, Okta, SSO).
• Configure and maintain Salesforce environments, including profiles, permissions, security settings, page layouts, record types, and flows.
• Support workflow automation and scripting using Power Shell, Bash, or Python to improve efficiency and reduce manual effort.
• Apply OS and application patches, updates, and security hardening using tools such as WSUS, SCCM, or Ansible.
• Monitor and enforce security and compliance requirements, including endpoint protection, vulnerability response, and adherence to SOX, PCI‑DSS, ISO 27001, NIST, GDPR, and internal audit standards.
• Collaborate with business units to understand requirements and implement technology solutions that support operational efficiency.
• Document configurations, processes, troubleshooting steps, and knowledge base content; contribute to runbooks and training materials.
• Identify opportunities to streamline and automate workflows across systems and processes.
• Perform other duties as assigned; responsibilities may evolve with business needs.

• Minimum 2 years of experience in a technology discipline or business-related role.
• Minimum 2 years of hands‑on experience with system implementation, administration, configuration, and access control.
• Experience contributing to documentation, training materials, or knowledge bases.

• Ability to configure, administer, and maintain enterprise platforms, workflows, integrations, and access controls.
• Strong analytical and problem‑solving skills; proficiency with monitoring and logging tools.
• Understanding of identity management protocols and role‑based provisioning/deprovisioning.
• Experience with operating systems (Windows/Linux), virtualization, cloud platforms, and Dev Ops/IaC tools (Terraform, Ansible, Jenkins).
• Familiarity with backup/recovery solutions (Veeam, Commvault, Azure Backup) and patching tools (WSUS, SCCM, Ansible).
• Proficiency with Salesforce declarative tools (if applicable): page layouts, record types, validation rules, flows, Lightning App Builder.
• Strong verbal and written communication skills; ability to collaborate across technical and non‑technical teams.
• Customer‑focused mindset with commitment to delivering high‑quality service.

• Experience in Financial Services or Auto Lending.
• Relevant certifications (Microsoft AZ‑104, MS‑102; RHCSA; AWS Sys Ops; Salesforce Advanced Administrator).
• Familiarity with Salesforce development tools (Apex, Visualforce, Lightning Components) or third‑party tools (Tableau CRM, Copado).
• Experience working in an Agile environment.

• Bachelor’s degree in STEM, Business, or related field; equivalent professional experience may substitute