SAP BRIM; CC & CM) Manager

Anywhere in the US and/or Remote, Detroit, MI

State / Region / Province

Anywhere in the US and/or Remote, Michigan

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition

154753

Technical Skills 1

Technical Skills 2

Technical Skills 3

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence.

You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel

• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective

• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation

• Lead end-to-end SAP BRIM implementation, rollout, migration, and support engagements.
• Manage project scope, timelines, budgets, risks, and dependencies.
• Drive project governance, steering committee meetings, and executive status reporting.
• Ensure alignment between business objectives and BRIM solution design.
• Coordinate onsite and offshore teams across multiple work streams.

• Provide oversight of SAP BRIM components including:
• Convergent Charging (CC)
• Convergent Mediation (CM)
• SOM
• CI/FICA
• CRM/S4
  
  HANA integrations
• Review solution designs and ensure adherence to BRIM best practices.
• Facilitate design workshops and business requirement discussions.
• Support architecture and integration decisions impacting CC and CM.

• Serve as the primary customer-facing delivery lead.
• Build relationships with client executives, business users, and IT leadership.
• Manage expectations, escalations, and critical decision-making forums.
• Drive issue resolution and risk mitigation across all stakeholders.

• Monitor project KPIs, milestones, resource utilization, and SLA compliance.
• Ensure quality assurance, testing readiness, cutover planning, and hypercare support.
• Manage change requests, project financials, and resource planning.
• Establish continuous improvement initiatives for BRIM operations.

• Experience in Utilities, Subscription Business, or Energy sectors.
• Knowledge of SAP CI/FICA, SOM, CRM, and S/4
  
  HANA integrations.
• Familiarity with Agile and Hybrid delivery models.
• Exposure to SAP BTP and SAP Datasphere integration environments.
• Experience with managed services and AMS engagements.

• Executive stakeholder management
• Strategic planning and decision making
• Risk and dependency…