Sea Logistics LCL Operational Care Specialist

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Sea Logistics LCL Operational Care Specialist plays a key role in delivering an exceptional experience for our internal customers every time they engage with the Operational Care Center (OCC). As part of the OCC team, this position is responsible for managing import LCL shipments, collaborating closely with Customer Care Locations (CCL), and ensuring seamless execution of operational activities. The specialist provides proactive customer service, resolves issues efficiently, follows up on shipment milestones, and partners with customer care colleagues to deliver high-quality service and operational excellence throughout the import process.

• Process shipment files accurately and efficiently in compliance with established policies and procedures, ensuring real-time visibility throughout the shipment lifecycle.
• Monitor, prioritize, and manage customer-specific requirements by responding to inquiries and requests through multiple communication channels in a timely manner.
• Partner with Customer Care Locations (CCLs) to support customer commitments by reviewing KPI reports, identifying improvement opportunities, and implementing corrective and preventive actions to enhance service performance.
• Collaborate with the system process team to drive automation utilization related to Operational Care processes.
• Maintain accurate customer records in core operating systems by coordinating Business Profile creation and updates and managing customer-specific Wiki page content.

• 1+ years of experience in logistics, freight forwarding, or supply chain operations preferred.
• Sea Import experience is considered an asset.
• A degree or diploma in Supply Chain Management, Logistics, Business, or a related field may be considered in lieu of industry experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage competing priorities and thrive in a fast-paced environment.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors…