Director – Operational Risk Quality Assurance

Director – Operational Risk Quality Assurance

Join to apply for the Director – Operational Risk Quality Assurance role at Ally.

Ally Financial only succeeds when its people do—and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people— with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule

Ally designates roles as (1) fully on‑site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is on a hybrid schedule in either our Detroit or Charlotte office, in office a few days weekly with some remote days.

Responsibilities

• Oversee a team of managers and analysts and be responsible for their growth and development.
• Operate with a large amount of independence and decision making responsibility.
• Establish and oversee the execution of the Operational Risk Quality Assurance Annual Plan.
• Demonstrate strong subject matter expertise for all relevant key functions and Programs where Quality Assurance activities are performed.
• Develop and maintain strong relationships with key business and IRM partners and leaders; establish routine communication to report relevant trends and findings.
• Support all related internal and external audits/inquiries for key Operational Risk functions and Programs as requested.
• Drive a supportive and collaborative team culture.
• Identify and implement process improvement and automation opportunities.

Qualifications

• 7+ years’ progressive experience in the Financial Services/Banking Industry required, preferably with experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit).
• Experience managing, developing and building teams required; 3+ years leadership experience preferred.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated knowledge of testing and monitoring concepts and/or auditing standards.
• Strong leadership skills and learning agility with the ability to coach, mentor, and delegate.
• Well‑developed project management, analytical and decision‑making skills with the ability to manage complex and time‑sensitive deliverables.
• Ability to leverage technical expertise and relationships to contribute to strategy and drive business results.
• Detail‑oriented, organized, energetic, motivated, and action‑oriented.
• Knowledge of common risk management framework and methodologies.
• Comfortable working in an evolving and dynamic environment.
• Conflict management skills and/or demonstrated the ability to handle difficult situations with stakeholders or teammates.
• Ability to communicate with senior and executive leadership.
• Expertise in using technology solutions to drive strategic initiatives; experience with Archer and/or being GRC product owner preferred.
• Proficient at issue/exception identification, problem‑solving/troubleshooting, and escalation.
• Ability to prioritize, work independently, pay attention to details and drive process improvements.
  
  Experience developing and utilizing reporting solutions for both ongoing monitoring routines and leadership reporting.
• Expert proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Bachelor's degree in related field strongly preferred; MBA is ideal.
• CPA or CIA designation preferred.

Compensation & Benefits

Ally's compensation program offers market‑competitive base pay and pay‑for‑performance incentives…