Selling General Manager - HME

A Selling General Manager in this role is responsible for opening a new market location in Detroit, and for hiring a team and growing the business.
EXPERIENCE WITH HOME MEDICAL EQUIPMENT, A MUST.

Manage and grow a local market with expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility, safety, and independence in the home. As a Selling General Manager, you will lead your team to earn 5‑star customer experience reviews, through consultative in‑home sales appointments, timely installation of new equipment, and responsive service for maintenance and other support.

• Achieve sales goals for number of appointments, conversation rate and total sales revenue.
• Timely completion of estimates and contracts with a clear product solution and scope of work.
• Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
• Local vendor management – find and develop relationships with local and regional subcontractors/vendors as needed.
• Point of Escalation – respond to and resolve escalated situations with customers, systems, and processes.
• Maintain accurate and adequate inventory for all stocked equipment.
• Manage fleet/vehicle maintenance, repairs and cleanliness.
• Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests.

• Lead by example with ride‑alongs, mentoring, and developing an understanding of each role.
• Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations.
• Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
• Scale and grow your local market.
• Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.

• Residential Durable Medical Equipment (DME) industry experience required (B2C).
• Proven experience as a successful Sales producer and manager.
• Excellent spoken and written communication skills, presentation skills, and project management skills.
• Strong interpersonal skills and the ability to lead and develop a team.
• Excellent leadership and decision‑making skills.
• Financial acumen including understanding of a budget.
• Excellent problem‑solving skills.
• Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Travel up to 10% as needed.

• Base salary plus incentive = total compensation of $120,000.
• Benefits include medical insurance, dental insurance, vision care insurance, 401(k), employer paid life insurance and long‑term disability insurance.
• Paid time off includes paid holidays and three weeks of PTO.
• Training includes virtual and in‑person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization.