Sr Manager, Systems Integration Consulting

Your role at Dynatrace The Center of Excellence team is responsible for increasing the ability to scale platform expertise across the entire Dynatrace Customer Success organization. Focused on topics that drive Dynatrace value, adoption and retention with customers, the Center of Excellence acts as a point of contact for Dynatrace Customer Success for specialized customer engagements, proliferation of best practices and driving of key enablement activities.

The Center of Excellence engages in cross-functional collaborative activities to ensure that all departments within Dynatrace Customer Success have the right tools and knowledge at their disposal to further drive customer value.

As a Sr. Managing Architect in the Center of Excellence team, you are an Architect who leads a focused team of Subject Matter Experts (SMEs). You retain full ownership of one or more mission critical topics — including (but not limited to) logs, security, cloud, Kubernetes, developer observability, business analytics and digital experience management — and you are yourself a Subject Matter Expert who defines best practices together with stakeholders to scale specialized expertise within Dynatrace Customer Success.

Alongside that technical ownership, you carry formal people leadership responsibility for a team of CoE architects and consultants.

The emphasis of this role is technical. You are expected to remain hands-on and technically current: you write, review and defend the technical substance of what your team and the CoE produces rather than only managing its production. Your people leadership is the multiplier on that expertise — you steer the team to effective and efficient contribution across a wider set of high-priority topics, and you deliberately grow technical depth in others so that expertise in your area does not depend on you alone.

Measures of Success:

Success in this role is proven through the combination of personal technical contribution and demonstrated ability to steer others. Neither alone is sufficient.

Technical credibility — recognized within Dynatrace Customer Success as a Subject Matter Expert on your owned topics, with personally authored best practices and reference material adopted in the field

Sustained hands-on contribution — you continue to produce and validate technical work alongside your management duties

Technical quality of the team’s output — deliverables produced under your leadership are R&D-verifiable, customer-case-rooted and adopted by the field

Multiplication — measurable growth in the technical capability and autonomy of your direct reports

Customer impact — adoption, value realisation and retention outcomes on the engagements you and your team support

Scaling reach — the best practices and enablement your team produces are taken up by Dynatrace Customer Success teams outside the CoETeam leadership:

Manage a focused team of SMEs within the Center of Excellence function in Dynatrace Customer Success, with responsibility for performance, development and retention

Grow technical depth in others — mentor and coach your team against the topics the CoE must cover, and raise the technical bar with every hire Prioritize tasks against a wider set of topics and asset needs

Implement processes to balance resources for supporting customer facing engagements, best practice development and providing input and support for GTM programs

Lead the team , managing resources and budget accordingly

Define, track and manage key performance indicators to measure the effectiveness and impact of your team’s contribution, and drive continuous improvement

Oversee projects and initiatives within your area of expertise

Ensure effective customer feedback processes and incorporate into development of best…