Branch Manager

About the Organization At MMFCU, we don't just say 'We're with you all the way ' - we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Make a career out of it! Help our members improve their financial well-being, and help yourself get the most out of your career.

General

Purpose:

Direct and oversee all areas of branch operations. This includes Staff coaching and development, promoting a sales and service culture, Branch growth strategizing and execution, Community involvement, building grounds maintenance and security to provide a safe physical and financial environment for members and staff and Serving members in lending, deposit and teller roles.

Fundamental Duties:

• Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example and monitoring of staff within and outside Mid-Minnesota Federal Credit Union.
• Responsible for building member loyalty through an uncompromised commitment to meeting and exceeding members' expectations.
• Responsible for establishing branch or department goals, analyzing accomplishments, and ensuring day-to-day activities are consistent with credit union overall goals.
• Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.

Essential Duties/Responsibilities

1. Fulfill all duties of Member Service Specialist position. In some locations also fulfill duties of Teller Service Specialist.

2. Conduct planned Integrity Coaching® sessions with each member of team monthly; weekly for new hires. Incorporate Behavior Styles® techniques when communicating with teams. Document coaching sessions using MMFCU's approved tracking.

3. Set sales goals and performance goals in line with budget expectations for each staff member, coaching staff to those goals and adjust as needed to meet individual and branch needs. Coach to the AID INC steps during coaching sessions and on the job. Ensure staff work is accurate, efficient and supports quality service to members.

4. Support staff and offer guidance to aid in reaching any career development goals they have.

5. Direct responsibility for supervisory functions including hires, terminations, promotions, time off requests, transfers, performance appraisals, training, development and coaching of staff and interpretation of credit union rules and policies for personnel.

6. Maintain organizational structure established by management. Organize subordinate personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.

7. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).

8. Assist in the development of the branch strategic plan including its budget. Implement the branch strategic plan and oversee operations budget to accomplish objectives.

9. Together with other product managers and branch team, strategize to meet goals of each dept such as Mortgage, Business Lending, Investments, Insurance

10. Develop sales strategies based on the unique economic environments of local market. Branch manager is responsible for identifying strategies that can drive business to the branch.

11. Develop relationships with area businesses to gain their business and offer bank at work or other partnerships which also support credit union growth. Partner with other non-profits to…