Admin Supervisor Patient Services Nights

DMC Rehabilitation Institute of Michigan

DMC Rehabilitation Institute of Michigan is one of the nation’s largest hospitals specializing in rehabilitation medicine and research. RIM is known for its clinical expertise in spinal cord injury, brain injury, stroke, amputee, orthopedics, and catastrophic injury care. The Institute houses the Center for Spinal Cord Injury Recovery and the Southeast Michigan Traumatic Brain Injury System (SEMTBIS), one of only 16 federally‑designated model systems of care for brain injury.

RIM also operates 31 outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics.

The supervisor serves as a liaison on a designated shift, functions as a resource person for management and staff, provides on‑site problem solving for management and administrative staff, facilitates and validates decision‑making regarding nursing practice, assists in the development of policies and procedures, and participates in the education and development of patient care staff. The supervisor demonstrates a commitment to continuous improvement, teamwork, the mission, vision and values of DMC, and adheres to the DMC Customer Service Standards.

• 1. On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments. Makes decisions about staff placement and patient placement as needed. Facilitates and participates in interdepartmental problem solving on off shifts and weekends. Maintains high visibility and is readily accessible to staff. Promotes shared decision‑making when interacting with staff and assigns pool and agency staff.*
• 2. Collaborates with other health care disciplines to provide optimal patient care. Facilitates the delivery of patient services on all shifts and weekends. Required to be available for call; may be required to work at various facilities.*
• 3. Uses six leadership actions; adheres to the DMC's Customer Service Standards.*
• 4. Interprets/facilitates implementation of hospital and nursing policy/procedure.*
• 5. Actively participates in the development of staff. Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends.*
• 6. Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately.*
• 7. In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix.*
• 8. Monitors staff interactions with patients, families and the public.*
• 9. Functions as a resource person for patient care.*
• 10. Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies. Facilitates transfer of patients to appropriate area (e.g., ICU).*
• 11. Assists with the orientation, training of staff and provides input for the evaluation of staff. Acts as a mentor to new staff (i.e., emergencies, general practice).*
• 12. Collaborates with management and staff to meet unit goals.*
• 13. Initiates disciplinary action when indicated; communicates relevant information to manager.*
• 14. Serves on committees and participates in organizational activities as appropriate.*
• 15. Participates in performance improvement activities including data collection.*
• 16. Shares joint accountability with institution for maintaining competency.*

• 1. Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience.
• 2. More than two years of progressively more responsible nursing experience. Management experience, preferred.
• 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan.

• 1. Analytical ability and clinical knowledge necessary to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs.
• 2. Ability to change job‑related work practices/priorities/procedures and reschedule activities in response to changing work…