Senior Sales Manager

Job Description

ROOST Detroit is a unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay. Our brands provide personalized services and thoughtfully designed accommodations that meet the emotional and creature comfort needs of our guests. Everything ROOST does is based upon human interaction and design.

The Senior Sales Manager will provide guidance and leadership to the sales team. This position drives revenue by developing relationships with key clients, negotiating and securing bookings for hotel rooms and private events. This role requires a deep understanding of hotel sales and event management, focusing on delivering exceptional service and maintaining long-term business relationships while meeting or exceeding revenue targets.

• You welcome the entrepreneurial mindset and can balance strategic planning with hands‑on leadership.
• You have experience with growing market share and know how to aggressively prospect key client relationships within the market.
• You place service and our guests needs first and lead the team by example in all guest interactions.
• You let the customers’ needs guide you and seek to provide authentic, kind service.

• Work daily on scheduling client meetings to create new opportunities, maintain relationships, and increase overall bookings.
• Responsible for proactively soliciting new business, managing groups, and extended stay related opportunities.
• Duties include, but not limited to direct mailings, sales blitzes, soliciting promotions to local businesses, tele‑prospecting, attending trade shows, chamber events, and marketing.
• Actively upsells each business prospect to maximize revenue opportunity and to achieve both individual and team related goals.
• Assist with all sales activities that would encompass the Method Co portfolio.
• Greet all incoming prospective guests and clients by conducting property tours, qualifying the prospect, and reviewing availability.
• Utilize the Sales CRM for all client related information; record detailed sales notes and opportunities, maintain action plans, and deliver timely sales reports.
• Actively engage with the operation team to maintain brand standards.

In this role, you will have the opportunity to make a difference in the lives of our guests, employees, investors, and communities. We are looking for someone who understands what it means to enlighten our guests and believes in our culture as much as we do.

• Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
• Minimum 3‑5 years of experience in hotel sales or private event sales, with a track record of meeting or exceeding sales targets.
• Strong knowledge of the hospitality industry, including sales cycles and event planning.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in CRM systems, sales reporting, and forecasting tools.
• Ability to manage multiple projects and clients simultaneously while maintaining attention to detail.
• Creative problem‑solving abilities and a customer‑focused attitude.