Client Services Representative

America's Choice Insurance Partners is a full-service insurance agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family-owned Recreational Vehicle retailer. We are the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle.

We are hiring an Account Manager / Client Services Representative. America's Choice welcomes recent college graduates as well as experienced professionals looking to grow in a new career. We are committed to your success and provide comprehensive training to help you thrive in the role.

• Serve as the primary point of contact for existing clients, delivering exceptional service and support
• Handle inbound client calls, emails, and service requests related to policies, billing, and account updates
• Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries
• Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage
• Document all client interactions accurately and ensure timely follow-up on outstanding requests
• Collaborate with team members and internal departments to resolve client issues efficiently
• Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance products

• Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments preferred
• Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities
• Skilled at presenting solutions, handling objections, and maintaining strong client relationships
• Proficient in Microsoft suite of products and web-based software solutions
• Familiarity with insurance policies, coverage types, and regulatory requirements is a plus

• Strong Communicator:
  Establishes trust quickly and foster lasting client relationships.
• Problem Solver:
  Listens actively, thinks critically, and delivers tailored solutions.
• Time Management:
  Effectively prioritizes tasks and adapt as needs shift throughout the day.
• Detail-Oriented:
  Accurately documents information and follows through on every commitment.
• Self-Motivated & Goal-Oriented:
  Takes initiative, stay driven, and support the success of the team.

America's Choice Insurance Partners offers a competitive base pay of $22 to $25 an hour plus bonus opportunities!

• medical
• dental
• vision
• paid vacations
• 401K

America's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family owned, recreational vehicle retailer. We are the trusted advisors to the individuals and families that have a passion for the recreation and outdoor lifestyle. We offer insurance products from more than a dozen of the nation’s highest rated insurance carriers, and write business in over twenty states throughout the country.

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