Vice President, Strategic Account Management

The VP, Strategic Account Management (Healthcare) is responsible for retaining, expanding, and deepening Qualfon's relationships with a select portfolio of its largest and most strategic Healthcare clients. These clients include payers, health plans, providers, dental and specialty benefits carriers, and healthcare technology companies. The VP owns the commercial health, client satisfaction, and growth strategy of each assigned account and is the single point of accountability for revenue retention, expansion, and long-term partnership value.

As a senior individual contributor, the VP is each client's executive-level partner and Qualfon's internal account owner. The role builds C-suite relationships, leads complex renewals and expansions, and coordinates Delivery, Operations, Solutions, Finance, and Compliance to ensure flawless, compliant execution. The VP positions Qualfon as the best-cost regulated CX partner, bringing forward human + AI solutions with strong governance that improve member and patient outcomes.

• Category:
  Sales
• Posting Location :
  Country – US
• Position Type:
  Full-Time
• Remote:
  Yes

• Medical
• Dental
• Vision
• Employee Assistance Program
• Life and Accidental Death & Dismemberment
• Short Term Disability
• Long Term Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Protection
• Pet Insurance
• 401k
• Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company's current paid time off policies and in accordance with applicable state law.
• Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy.

this position will be paid on a salaried basis with a pay range between $140,000 and $160,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized with holdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee's portion of benefits premiums and/or 401(k) contributions.

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.

• Serve as the primary relationship owner and executive point of accountability for each assigned strategic Healthcare client
• Build multi-level relationships, from C-suite and VP sponsors to operations, procurement, and compliance leaders, so no account depends on a single contact
• Develop deep knowledge of each client's business, lines of business (e.g., Medicare Advantage, Medicaid, Commercial), member and patient populations, and strategic priorities
• Act as a trusted advisor on member and patient experience, regulatory pressures, and operating model evolution
• Lead QBRs, executive business reviews, and annual strategic planning sessions for each account
• Proactively identify and manage account risk and escalations, building recovery plans and engaging Qualfon executive leadership when needed
• Own renewal strategy and lead negotiations for contract renewals, extensions, and amendments

• Own revenue retention, expansion, and margin performance for each assigned account
• Build and…