Community Enrollment Ambassador

• Base Pay $21.00 - $22.00 / Hour
• Job Category Community Outreach, Sales, Customer Service
• Employee Type Full-time Non-Exempt
• Required Degree High school
• Manage Others No

Provide everyone in the world with access to technology and resources so they can reach their fullest potential.

Vision

Create opportunities for all to build prosperity that serves people and the planet.

The Community Enrollment Ambassador connects Detroit residents to affordable internet service and devices through community outreach and in-person enrollment. The Ambassador meets residents in neighborhoods, at community events, and at Human-I-T's Detroit center. The Ambassador guides each resident from the first conversation through sign-up and activation. This work expands digital access and sustains the center's community programs.

The role is goal-driven and relationship-based. It requires persistence, empathy, and sound judgment to explain options clearly, follow up consistently, and support subscribers after enrollment. Success means more residents connected and staying connected, accurate records, and strong referral relationships across the community.

Conduct event-based and partner-site outreach across Detroit neighborhoods to reach residents who need affordable internet service and devices

Build and maintain referral relationships with schools, faith-based organizations, senior centers, housing providers, and other community organizations

Represent the organization professionally at community events, tabling opportunities, and partner sites

Guide residents through eligibility review, enrollment, and activation for affordable internet service

Provide consultative support to help customers choose devices and service plans that fit their needs and budgets

Advance enrollment and device sales toward goals set with program leadership

Process sales accurately, and record enrollments, sales, and customer interactions in the customer relationship management system

Follow up with new subscribers to support setup and resolve early service or device issues

Contact subscribers at risk of canceling and help them find solutions so they stay connected

Escalate technical, service, and device issues to the appropriate support team

Refer subscribers who want digital skills or employment support to the center's digital navigation services

Share enrollment data and customer stories to support program and funder reporting

Welcome and assist center visitors, and help keep the space organized, clean, and inclusive

Protect the confidentiality of customer personal and eligibility information, and follow applicable safety, privacy, and organizational policies

This position requires an outgoing, persistent, and empathetic professional who enjoys connecting with people and is motivated by measurable goals. The Ambassador must be comfortable starting conversations with strangers, explaining products and eligibility clearly, and following up consistently without being prompted. Success depends on building trust with residents and community partners, keeping accurate records, and knowing when to resolve an issue directly and when to escalate it.

High school diploma or equivalent required.

At least six months of experience in sales, customer service, community outreach, or a similar public-facing role. Required.

Experience enrolling customers in services or programs, or working toward sales or outreach goals. Preferred.

Knowledge of Detroit neighborhoods and community resources. Preferred.

Bilingual English and Spanish communication ability. Preferred.

Clear, professional verbal and written communication

Comfort starting conversations with new people

Empathy and patience with customers of varying digital experience

Persistence and consistent follow-through

Consultative selling and needs assessment

Goal orientation and time management

Accurate record-keeping and data entry

Relationship building with community partners

This is an on-site role based at Human-I-T's community center in Detroit, Michigan. It includes regular field work at community events and partner sites across Detroit, indoors and outdoors in varying weather. The work requires extended standing and walking, and setting up and carrying outreach materials. Some evening or weekend hours may be required for community events.

Human-I-T is proud to be an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace…