Operations Manager; FPS

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Immediate Opening for Major

$ pa

Allied Universal® is hiring a Roving Operations Manager. The Roving Operations Manager (supports contracts by providing operational oversight, compliance assurance, and after-hours leadership across assigned portfolios. The Operations Manager serves as an operational extension of portfolio leadership, with primary responsibility for roving coverage during off-hours and weekends. The position focuses on sites that do not maintain 24/7 operations, ensuring compliance with National Standards of Work (NSOW), Allied Universal policies, and contractual requirements.

RESPONSIBILITIES:

• Ensure staffing, training, certification, and performance levels are maintained in accordance with Standards of Work (SOW), post orders, and Allied Universal policies
• Provide roving operational leadership across customer sites during evenings, weekends, and holidays, with emphasis on non-24/7 locations
• Conduct operational inspections, compliance audits, and readiness assessments during off-hours
• Evaluate/audit Daily Activity Reports, incident reports, patrol logs, SMARTbook/NPSOLP documentation, and other required records for quality assurance
• Identify service gaps, compliance risks, and performance trends; recommend and implement/support corrective actions
• Participate in selection and placement of supervisory/management personnel; design career development and performance improvement plans for implementation as needed
• Provide field coaching and corrective guidance to supervisors and officers as deficiencies are identified
• Serve as after-hours escalation support for operational issues including staffing shortages, incidents, and client concerns
• Coordinate with Portfolio Managers and client stakeholders regarding off-hours incidents or escalations
• Support training and compliance efforts, including firearms qualification coordination, refresher training validation, and certification tracking
• Assist with hiring support activities including onboarding documentation and adjudication readiness for background investigations
• Maintain liaison support with customers representatives during assigned operational windows
• Ensure safeguarding of Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
• Support special projects, mobilizations, site transitions, and surge operations as assigned

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• United States Citizenship (in order to obtain required government clearance)
• Valid driver’s license
• Post hire, must be able to complete all training requirements and possess all required licenses and certifications
• Minimum of five (5) years of progressively responsible experience in federal protective service, federal security, law enforcement, military, or contract security operations
• Prior supervisory or management experience in a multi-site or portfolio environment
• Working knowledge of National Standards of Work (NSOW)
• Strong operational leadership and decision-making skills, particularly in off-hours environments
• Ability to maintain professional composure during urgent or high-pressure situations
• Excellent oral and written communication skills
• Proficiency with Microsoft Office, web-based systems, and reporting tools
• Ability to handle sensitive information with discretion; utilize rapid and effective judgement in responding to unusual or emergency…