Lead Museum Protection & Security

JOB TITLE:

Supervisor, Protection Services

DEPARTMENT:

Protection Services

REPORTS TO:

Manager, Protection Services

CLASSIFICATION: Full-Time, Non-Exempt

REMOTE WORK ELIGIBILITY:

Project-Based

GENERAL SUMMARY

Under the guidance of the Manager, Protection Services, the Supervisor, Protection Services manages security operations and helps to ensure the safety of visitors, staff and the protection of the property and the collection.

ESSENTIAL FUNCTIONS

• Recruit, mentor, develop and successfully manage the Museum Security Officers and Exhibition Security Officers to achieve the strategic objectives and the present and future needs of the department. Provide professional development opportunities, experiences and mentorship to team members.
• Create a collaborative work environment by using a performance support process including goal setting, feedback and development.
• Gather information from multiple open-source intelligence locations, such as the Internet, media (social and traditional), television, internal security systems, and other sources.
• Analyze numerous events, incidents, and information from multiple sources to determine priorities and develop real-time initiatives; escalate issues to Protection Services and museum leadership as needed.
• Coordinate responses to actionable events from external and internal parties.
• Document responses to actionable events in computer-based records management system.
• Conduct in-depth investigations on incidents using various resources, databases, and methods.
• Coordinate and communicate with public and private partners in order to maintain a high level of readiness at all times.
• Ensure that front-line security staff are actively engaged and following proper procedures on assigned posts by spending significant time on the floor reinforcing appropriate behavior and making corrections when necessary.
• Assist with managing and monitoring security operations during regular museum hours, special events or third-party events.
• Provide customer service and respond to and resolve customer issues as they arise and within scope.
• Determine security post assignments for regular operations and special events.
• Conduct frequent proactive patrols of the museum, including the galleries, offices, basement and the exterior to identify and mitigate areas of risk or potential loss.
• Manage security operations, including emergency and incident response operations when the Director of Protection Services and/or Manager of Protection Services is not present.
• Ensure that operational logs and employee files are logged and maintained appropriately.
• Inspect all posts to ensure that museum policies and procedures have been properly implemented.
• Foster, promote, and support Inclusion, Diversity, Equity, and Access (IDEA) through the DIA values, active listening, embracing difference, and engaging with empathy to promote a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

Associates degree in related field required.

Bachelor’s degree preferred.

Three (3) years of experience in security, protection services, or law enforcement required. One (1) year of supervisory experience required.

Must have or be able to obtain and maintain CPR certification.

Additional years of experience may be substituted for degree requirement.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess leadership skills and the ability to lead a diverse team to meet strategic goals supporting the museum strategy and vision.
• Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects tomeet deadlines and goals.
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging…