Installation Manager

Posting Category Management, Operations Support

Are you ready to grow your career? Empire Today is looking for a Installation Manager to lead a team and own the installation activities in the market. The Installation Manager directs the process for in-home and business-to-business flooring installation, including ensuring product, materials, and independent contractors are allocated appropriately for the project and that the customer is prepared for the installation.

We offer:

Health benefits with quick enrollment – medical, dental, and vision.

Paid time off & holiday pay.

Wellness program.

Professional development & career advancement opportunities.

Incentive program.

Lots of perks!

Compensation Information:
$70,000 annually plus bonus

Responsibilities:

• Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance.
• Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching.
• Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
• Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes.
• Review capacity planner daily and allocate orders by priority to available installers by rating.
• Conduct daily pre-load out and post load out meetings with cross-functional teams.
• Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
• Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
• Discuss the scope and cost impact of change orders with customers and gain approval to proceed--this includes securing payment for added scope or product or service changes.
• Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule).
• Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
• Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics.
• Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards.
• Respond to customer concerns and engage with customers during and after installation to ensure satisfaction.
• Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide meaningful feedback and coaching.
• Implement Corporate Installation initiatives to ensure achievement of stated corporate goals and executes continual improvement efforts for all aspects of install performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
• Collaborate with other departments to ensure successful project completion.
• Manage installation opportunities using practical installation experience, common sense, and integrity.
• Maintain standard operating procedures for installation operations and review with Market Manager monthly.
• Attend leadership and market meetings as required.
• Perform other functions as necessary or as assigned.

Qualifications:

• Associates degree required, Bachelor’s degree preferred or equivalent work experience.
• Valid driver’s license.
• Strong computer systems skills including all Microsoft…