Advocate II; Afternoon Shift

Neighborhood Service Organization

Housing Advocate II (Afternoon Shift)

Approach and engage shelter clients and activities using Compassionate care approaches and interventions to facilitate and motivate clients toward permanent housing and positive change. Observe and interact with clients throughout the facility to ensure safety and assist with reaching positive program outcomes and supportive services. The Housing Advocate II will use a company vehicle to provide transportation for clients to various appointments and other needed services.

• Practice the NSO’s treatment model, ethics, standards of conduct and procedures.
• Committed to continuing professional growth by reading various forms of organization or professional literature, attending scheduled orientation, training classes, workshops, and cross training by observing groups and staff.
• Report all program information to supervisors or assigned persons based on policies and procedures, including CAM staff and other program teams to be used for housing and program planning. This will include emotionally challenging situations.
• Perform intake screening and orientation for new clients entering shelter.
• Responsible for de‑escalating clients and guiding persons needing crisis assistance, using training, tools, and sound judgment to minimize challenging or aggressive behaviors.
• Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.
• Responsible for modeling, practicing, supporting, and articulating the NSO’s treatment philosophy to clients, volunteers, donors, and other staff.
• Responsible for supporting the completion, accuracy, and documentation of client intakes in accordance with NSO’s documentation policy.
• Responsible for communicating organization procedures and expectations, including shelter expectations to clients.
• Responsible for positive and professional interactions with clients, coworkers, volunteers, donors and organization partners.
• Responsible for assisting in providing and documenting referrals to other community services, appropriate for client support and care.
• Assist in providing education, training, and coaching to clients regarding establishing and maintaining permanent housing.
• Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Committed to solving problems with clients and other co‑workers to ensure a positive and productive working environment.
• Maintain positive community relations with key community partnerships including but not limited to law enforcement and community mental health.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
• Perform routine health and safety checks on all shelter clients.
• Assist in monitoring and maintaining a safe and secure environment.
• Assist with serving meals to shelter residents.
• Provide support to clients in achieving independence with activities of daily living, such as hygiene, grooming, and daily routines.
• Stock and organize supplies.
• Assist in maintaining the cleanliness and organization of the building.
• Accept and organize donated items.
• Answer and direct phone calls.
• Track, document, and communicate shelter census and bed inventory.
• Document incidents clearly and objectively in the form of an Incident Report.
• Attend monthly staff meetings and individual supervision.
• Serve as the primary driver for the Detroit Healthy Housing Center, executing daily transports as well as handling special requests and/or individualized transportation needs.
• Complete daily and monthly vehicle inspection checklists.
• Ensure that vehicle is kept clean and safe at all times by cleaning/sanitizing both inside and outside parts of the vehicle when needed.
• Ensure vehicle maintenance is completed and that fluid levels are properly and safely maintained.
• Obtain and submit all records and receipts for gas and/or vehicle maintenance.
• Report any instance of mishap or accident and submit written documentation when an incident report is necessary.
• Follow all public health…