Career Coach; Wioa-Semca HP AJC

About SER Metro-Detroit

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce.

The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name:
Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment.

SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming.

The services delivery system includes the active participation of the public and private sectors, education, and government.

• DIVISION:
  Adult Services
• DEPARTMENT: SEMCA WIOA
• LOCATION:
  
  Highland Park American Job Center (144
  
  E. Manchester St., Highland Park, MI 48203)
• REPORTS TO:
  
  Program Manager
• FLSA STATUS:
  Non-Exempt/Hourly
• CLASSIFICATION:
  Full-Time Regular
• APPROVED DATE: 9/11/2025

JOB SUMMARY:

Assists program participants to obtain stable employment and advance themselves toward economic self-sufficiency by providing comprehensive support services.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Interviews potential program participants who have been referred to SERCO for services; reviews applicant’s application and other documentation to assess possible barriers to be addressed.
• Provides comprehensive support services to assigned program participants. Duties include, but are not limited to, individual counseling, transportation plan development, child care planning, drug abuse treatment and other specialized services referrals.
• Works with program participant to develop an ISS plan of action and Career Plan, outlining necessary steps for the individual to increase job readiness, address barriers to employment and achieve primary and secondary goals.
• Provides counseling and intervention to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed.
• Works with representatives of the Michigan Department of Health and Human Services (MDHHS), Friend of the Court, Department of Corrections and/or other agencies as necessary to ensure that the needs of the participant are addressed, including those affecting program compliance.
• Provides referrals to education related activities that will increase skills and/or lead to a certification needed to achieve basic skills and/or employment.
• Develops and maintains a working relationship with program participants and staff to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately.
• Maintains participant records ensuring documentation of all program activities, attendance records, progress reports and other information as required by SERCO and the program funding source.
• Attends meetings as required by SERCO, the training institution and/or other agencies to address participant concerns.
• Conducts home visits as necessary.
• Maintains knowledge of current labor market and occupational trends.
• Contributes to the team effort by performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

• Bachelor’s degree (B.
  
  A.) from four-year College or University in Social Work, guidance, counseling or related field.
• One to two years of experience in case management or related field.
• Bilingual language skills in English/Spanish or English/Arabic preferred.
• Working knowledge of local community services and agencies.
• Computer skills necessary to maintain various records and reports.
• Interpersonal skills necessary to build positive relationships with program participants and various support agencies.
• Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need.
• Must be willing to travel and work flexible hours. (Evening…