Intensive Care Coordination Wraparound; ICCW) Coordinator

The ICCW Coordinator provides Intensive Care Coordination with Wraparound (ICCW) services for children, youth, young adults, and families with complex behavioral health and multi-system needs. Utilizing the Wraparound planning process, the ICCW Coordinator serves as the facilitator of the Child and Family Team and is responsible for organizing, coordinating, linking, monitoring, and advocating for services and supports that promote positive outcomes, stability, safety, permanency, and community integration.

The ICCW Coordinator ensures services are family-driven, youth-guided, culturally responsive, trauma-informed, and strength-based while coordinating care across behavioral health, education, child welfare, juvenile justice, developmental disability, substance use, and other community systems

Responsible for developing and coordinating family-centered teams to meet the individualized needs of children and families in accordance with the Wraparound Milwaukee Model. Provide general case management services including: case planning, treatment planning, family conferencing, family focused/centered intervention, tenants of the model and documentation and ensures all services are maintained with an emphasis on culturally competent services.

Responsible for the development of an integrated treatment plan with the Child/Family Team. Must provide daily case management and leadership to ensure implementation of services and supports to the child and their family/caregiver, as agreed upon in the treatment plan. Provides facilitation, assessment, and case management services including all related documentation for services planned and provided. The position provides an advanced level of facilitation to support and enhance the efforts of children and their families/caregivers, the system workers, which are part of the support team, and other individuals in a variety of environments.

This position works independently in the family’s home and a variety of community and/or treatment settings. This position works directly with families 24/7/365.

• Complete initial ICCW/Wraparound training within the first 90 days of hire and a minimum of two MDHHS-approved Wraparound trainings annually.
• Facilitate all phases of the Wraparound process, including engagement, plan development, implementation, monitoring, and transition. Organize and lead Child and Family Team meetings in accordance with program standards and productivity requirements.
• Utilize a strengths-based, family-driven, youth-guided, culturally responsive, and trauma-informed approach to engage and empower families.
• Gather information from interviews, assessments, social histories, MichiCANS, and system records to identify strengths, needs, goals, and service priorities
• Develop individualized Plans of Care that reflect family voice and choice and coordinate services and supports across multiple child-serving systems.
• Provide intensive care coordination, case management, advocacy, linkage to community resources, and ongoing monitoring of service effectiveness and outcomes.
• Build and maintain collaborative relationships with families, natural supports, schools, providers, and community partners to promote successful outcomes and sustainable support networks.
• Ensure fidelity to the ICCW model and compliance with all agency, DWIHN, MDHHS, and documentation requirements, including timely completion of EBO, REDCap, Family Status Reports (FSR), and other required records.
• Maintain an active caseload of 8-10 families and no more than 12 families during transitional periods.
• Adhere to agency reporting requirements and perform other duties as assigned.

• ICCW and Wraparound Practice
• Child and Family Team Facilitation
• Family-Driven and Strengths-Based Planning
• Care Coordination and Case Management
• Trauma-Informed and Culturally Responsive Services
• Cross-System Collaboration and Advocacy
• Crisis Intervention and Safety Planning
• Community Resource Knowledge and Development
• Team Building and Leadership
• Documentation, Compliance, and Confidentiality

Minimum bachelor’s degree required. Must have experience in family-centered, strength-based practice; comprehensive assessment; treatment planning; case management; and professional report writing. Candidates should possess experience working with children, youth, and families with complex behavioral health and multi-system needs, including coordination of services across child-serving…