Service Developer II

The Service Now Developer II is responsible for the design, development, configuration, implementation, and support of scalable, maintainable Service Now solutions that meet business requirements and organizational standards. The role works independently and collaboratively across business and technical teams, on small projects as well as delivering components of larger initiatives while applying and expanding expertise in one or more areas of the Service Now platform.

The Service Now Developer II collaborates with senior technical resources and project stakeholders to deliver quality solutions and contribute to effective technical outcomes. The Service Now Developer II also contributes to the ongoing stability, security, and continuous improvement of the Service Now platform.

• Balances multiple concurrent technical assignments and deadlines, prioritizes work effectively, communicates complex technical information clearly across audiences, and collaborates with internal and external stakeholders, partners, and technical teams.
• Translate business requirements into Service Now solutions by designing, configuring, developing, testing, and delivering applications and platform enhancements that meet business needs and align with corporate development standards and platform best practices.
• Evaluates and implements Service Now solutions that improve processes, automation, efficiency, and maintainability while emphasizing configuration over customization and adoption of new platform capabilities.
• Builds and maintains Service Now integrations with internal and external systems to support secure data exchange, automation, and reliable business processes using appropriate platform capabilities and integration best practices.
• Supports Service Now release and lifecycle activities, including deployments, update set management, application maintenance, release promotion, validation, and upgrades, while following established change management, release management, and platform governance practices.
• Contributes to technical planning and estimation activities to support project planning, resource allocation, and delivery timelines.
• Develops and executes test plans, including unit and regression testing, to validate Service Now changes, identify and resolve defects, and ensure solutions meet functional and technical requirements.
• Collaborates with cross-functional and technical teams, external resources, and offshore partners to research solutions, coordinate technical activities, resolve challenges, and support Agile/Scrum planning, delivery, and continuous improvement.
• Supports Service Now production applications by monitoring the environment, troubleshooting issues, performing root cause analysis, and participating in rotational after-hours support to maintain platform stability and a positive end-user experience.
• Supports security, privacy, and compliance activities by partnering with governance and security teams to investigate vulnerabilities, remediate findings, and ensure Service Now solutions align with established controls and compliance practices.
• Participates in design and code reviews for internally and externally developed solutions to validate alignment with technical standards, identify improvement opportunities, and provide technical guidance to team members as needed.
• Creates and maintains technical, support, and knowledge-sharing materials for Service Now solutions to support knowledge transfer, troubleshooting, and ongoing platform support.

• Bachelor’s degree in computer science, information technology, software engineering, or a related field.
• A minimum of 4 years industry related experience may be considered in lieu of formal degree
• Minimum of 5 years of experience in Service Now development, configuration, and administration, including hands‑on experience with Service Now ITSM and SPM capabilities. Demonstrated experience supporting and enhancing Service Now solutions across multiple modules is required.
• Service Now platform administration and configuration, including managing applications, users, roles, groups, access controls, and platform settings.
• Service Now application development using JavaScript, client‑side and server‑side scripting, and Glide APIs Core Service Now development components, including Business Rules, Client Scripts, Script Includes and other core platform development components
• Service Catalog and Service Portal development
• Service Now reporting and dashboard…