Freight Forwarding Operations and Customer Service Agent

Overview

Freight Forwarding Operations and Customer Service Agent role at DP World. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

• Manage file creation and all services associated with freight forwarding and logistics
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Graduate in any field
• Freight Forwarding experience is mandatory

Please note
:
This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions.

DP World is committed to equal employment opportunities. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume, you authorize DP World to store and circulate your information for evaluating your qualifications for this or other vacancies.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Transportation, Logistics, Supply Chain and Storage